Responsible Gaming

On Star Live Responsible Gaming — Keep it fun, keep it in control

Gaming should be fun, not stressful. star live believes every member deserves full control over their budget and time — and it's our responsibility to make sure of that.

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Our Protection Tools

6 Responsible Gaming Features on star live

Star live provides all these tools to every member completely free of charge to support responsible gaming.

💰
Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once set, the limit cannot be increased before the period ends — but it can be lowered immediately.

⏱️
Session Time Limit

Decide in advance how long you want to play. Once that time is up, star live will automatically send you a reminder and can end your session if needed.

📉
Loss Limit

Your account will be automatically locked once you reach the loss amount you set — we simply make sure the limit is enforced.

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Cooling-Off Feature

Need a short break? Suspend your account for anywhere between 24 hours and 6 weeks. You won't be able to log in or make deposits during this time.

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Self-Exclusion

For a longer break, activate self-exclusion for a period of 6 months to 5 years. Your account cannot be reactivated during this time.

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Gaming History & Reports

View your full gaming and transaction history at any time. Analyse your own behaviour and make informed decisions when needed.

🎯 What does responsible gaming actually mean?

Responsible gaming means betting or playing in a way where you stay fully in control — of your money, your time, and your state of mind. Playing on star live is purely for entertainment and excitement — it is not a source of income or a way to solve financial problems.

It's not always easy to tell when gaming stops being entertainment and becomes a problem. star live wants every member to stay informed and get support whenever they need it.

We believe responsible gaming is more than just following rules — it's a mindset. When you play for fun rather than to win, accept losses gracefully, and stick to your set budget, that's when you're truly a responsible player.

Please Note: Gaming and betting always carry the risk of losing. Only wager money that you can afford to lose without it affecting your everyday life.

Signs of Healthy Gaming Habits

Check the list below — if these sound like you, you're on the right track:

  • You only play during your free time, without letting it cut into work or sleep.
  • You set a fixed budget before each session and stick to it.
  • You don't feel the urge to keep betting after a loss.
  • You don't prioritise gaming over family, friends, or work.
  • Gaming has no negative impact on your mood or mental wellbeing.
  • You can stop playing easily when asked.
  • You don't borrow money or dip into savings to fund your gaming.

⚠️ Early Warning Signs of Problem Gaming

Gaming addiction doesn't happen overnight — it builds gradually. Watch out for these signs and act as soon as you notice them:

  • You feel the urge to chase losses by placing more bets.
  • You've been dishonest with family or friends about your gaming.
  • Repeatedly going over your set budget.
  • Neglecting work, studies, or family responsibilities.
  • You feel restless or irritable when you're not gaming.
  • Borrowing money or selling assets to fund your gaming.
Important: If any of the above signs apply to you, please reach out to our support team right away. Asking for help isn't a weakness — it's the smart thing to do.

🔧 How to set limits on your account

Setting protection limits on your star live account is quick and easy. Just follow these steps:

  1. Log in to your account and click on the profile icon.
  2. Find the "Responsible Gaming" section.
  3. Choose the type of limit that suits you — deposit, loss, or session time.
  4. Choose your limit amount and time period (daily / weekly / monthly).
  5. Click the "Confirm" button — the limit takes effect immediately.

Rules for Changing Limits

Type of Change Effective Time Status
Decrease Limit Instant Always Permitted
Increasing Limits After 7 days Cooling-Off Period Required
Cooling-Off Period Instant Non-Cancellable During the Period
Activate Self-Exclusion Instant Non-Cancellable During the Period
Self-Exclusion Ended After 30 days Mandatory Review

📝 Assess Yourself

Answer the following questions honestly. If most of your answers are "yes", consider reaching out for support:

Self-Assessment Questionnaire

1
Do you feel regret after spending more than your set budget?
2
Do you chase losses by placing more bets to win back what you've lost?
3
Has gaming been causing conflict with your family or people close to you?
4
Do you feel uneasy or irritated at the thought of stopping?
5
Is gaming affecting your work, sleep, or eating habits?
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Are you borrowing money or going into debt to fund your gaming?
Result: If you answered yes to 2 or more questions, please contact us now or use the Self-Exclusion feature.

🔞 Minor Protection

Star live strictly prohibits anyone under 18 from using the platform. Our KYC process verifies the age of every member. Here are some tips for parents to help protect younger members of the family:

  • Use parental control software on your computer or phone.
  • Keep your star live account password away from your children.
  • Never share your payment card or mobile banking details.
  • Have open, honest conversations with your children about online gaming.
  • If you have any concerns, contact our support team directly.

🆘 Emergency Support

If you feel your gaming is becoming a problem, get help now:

  • Email: support@starlive.ws
  • Live Chat: Available 24/7
  • Response time: within 5 minutes
Log In to Your Account

💡 Quick Tips

  • Set a budget before each session.
  • Play for fun, not to win.
  • Take a break — at least 10 minutes every hour.
  • Don't play under the influence of alcohol or when you're stressed.
  • Stop when you hit your limit — save it for another day.
Q&A

Responsible Gaming FAQ

Yes. When you activate self-exclusion, you will have the opportunity to withdraw any balance remaining in your account. No new deposits or bets will be allowed during the self-exclusion period, but you can still withdraw your existing balance.

Reducing a limit or setting a new one takes effect immediately. However, increasing an existing limit requires a minimum 7-day waiting period, giving you time to reconsider your decision.

star live verifies every member's age through KYC. Withdrawals and large deposits are not permitted until age is confirmed via national ID or passport. If any information is found to be false, the account will be permanently closed.

A cooling-off period lasts from 24 hours to 6 weeks, after which your account is automatically reactivated. Self-exclusion lasts from 6 months to 5 years, and once the period ends, an additional 30-day waiting period is required before your account can be reactivated.

Email us directly at support@starlive.ws or reach out via live chat. Our support team will assess your situation and take the necessary steps. For third-party requests, the relevant account will be verified before any protective measures are applied.

Yes, completely free. Deposit limits, session time limits, loss limits, cooling-off periods, and Self-Exclusion — every member can use all these tools at no cost. There are no fees or penalties.
Safe & Responsible

Play Responsibly — Join Star Live Today

Every member is protected at star live. Use our Responsible Gaming tools and enjoy Bangladesh's best online gaming experience — safely.

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