Star live (starlive.ws) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that every member's privacy is a fundamental right. This Privacy Policy is designed to help you clearly understand what information we collect, why we collect it, and how we keep it secure.
This privacy policy applies to all services, websites, and mobile applications of star live. By using our platform, you are considered to have agreed to this policy. Please read it carefully in full.
We always aim to write our privacy policy in clear, plain language so every member can understand it without hassle. If any section is unclear, feel free to reach out to our support team directly.
Important: This privacy policy has been developed in accordance with Bangladesh's Information and Communication Technology Act and international data protection standards.
Star live collects several types of information, which can be grouped into three main categories:
Personal Identity Information
- Full name, date of birth, and nationality.
- Email address and mobile number.
- Residential address (including district and division).
- National ID (NID) number — required for KYC verification.
- Passport details (where applicable).
Financial Information
- bKash, Nagad, or Rocket account number.
- Deposit and withdrawal history.
- Transaction date, amount, and method.
Technical Information
- IP address and device type.
- Browser version and operating system.
- Session duration and page visit history.
- Cookies and local storage data.
Please Note: We never store your full payment card number or bank PIN. Payment details are encrypted directly by the payment gateway.
Star live collects your information in the following ways:
- Registration form: Information you provide when creating your account.
- KYC Process: Documents submitted during identity verification.
- Transaction activity: Automatically from deposits, withdrawals, and gaming sessions.
- Cookies & Tracking: Collected from your browser when you visit the website.
- Support Contact: Contact hours via live chat or email.
- Referral Program: When you join through another member's referral.
All data collection is fully transparent — nothing is collected without your knowledge. If any new method of data collection is introduced, you will be informed in advance.
Information collected from you is used solely for the following purposes:
| Purpose |
Data Used |
Requirements |
| Account Creation & Management |
Name, email, phone |
Mandatory |
| KYC Identity Verification |
NID, photo, address |
Mandatory |
| Transaction Processing |
Payment Information |
Mandatory |
| Fraud Prevention |
IP, device, and transaction history |
Mandatory |
| Delivering Personalized Offers |
Gaming history and preferences |
Optional |
| Support Services |
Contact details and issue description |
As needed |
| Legal Compliance & Audits |
All Data |
Legal Obligations |
Keep in mind: star live never sells or rents your information to third parties for marketing or advertising purposes.
Star live shares your information with third parties only in limited and specific circumstances, as outlined below:
- Payment Partners: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process your transaction.
- KYC service provider: Verification agencies engaged for identity verification.
- Law Enforcement: When required by a court order or valid legal demand.
- Anti-Fraud Partners: For fraud detection and anti-money laundering purposes.
- Business succession: In the event of a company acquisition or merger — and you will be notified in advance should this occur.
Outside of the cases listed above, star live will never share your data under any circumstances. Every third-party partner we work with is contractually bound to uphold our privacy standards.
The star live website uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential cookies: For login sessions and security — these cannot be disabled.
- Performance Cookies: For website performance monitoring and error analysis.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To analyze user behavior and improve our services.
You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect website functionality.
Star live does not retain your data indefinitely. Once the specified retention period has passed, your data is securely deleted:
- Active account details: For as long as your account remains active.
- Closed Account Data: 5 years from the date of closure (as required by law).
- Transaction records: Minimum 7 years (in compliance with tax and financial laws).
- Support Chat History: 2 years from the date of last contact.
- Website logs: 90 days.
Legal obligations: Certain data may need to be retained beyond the standard period for legal reasons. In such cases, it will be used strictly for legal purposes and nothing else.
You have full control over your personal data. star live guarantees the following rights:
- Right to Know: You may request to see what personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to erasure: You may request that your data be deleted under certain circumstances.
- Right to Restrict Processing: You can opt out of your data being used for certain purposes.
- Data portability: You may request a download of your personal data.
- Opt-Out: You can opt out of marketing emails or SMS at any time.
To exercise any of these rights, write to our support email. We typically respond within 7 business days.
Star live uses a multi-layered security system to protect your data:
- 256-bit TLS/SSL encryption — applied to all data transfers.
- Passwords are stored using bcrypt hashing — no password is ever stored or visible in plain text.
- Two-Factor Authentication (2FA) support.
- Regular third-party security audits and penetration testing.
- Firewall and intrusion detection systems are active around the clock.
- Server data is kept in encrypted storage.
- Automatic alerts triggered by suspicious logins or account activity.
Your responsibilities: Never share your account password with anyone. Use a strong password and update it regularly. If you notice any suspicious activity, contact us immediately.
Star live strictly prohibits anyone under 18 from registering or using the platform. Our KYC process ensures that no underage users can become members.
- Age is verified at the time of registration.
- Date of birth verification on KYC documents is mandatory.
- If we become aware that a user is under 18, the account will be closed immediately.
- No personal data of minors is intentionally collected or stored.
If you become aware that a minor is using star live, please notify us immediately.
Star live reserves the right to update this privacy policy when necessary. Depending on the nature of the change, we will notify you in the following ways:
- Major changes: A notification will be sent to your registered email at least 14 days in advance.
- Minor Updates: You will be notified via a banner on the website and by email.
- Minor changes: Only the "Last Updated" date at the top of the page will change.
Continued use of the platform after any changes means you have accepted the updated policy. If you do not agree to the new policy, you may close your account.
Note: We recommend visiting this page regularly and checking the "Last Updated" date to stay informed about our latest policy.